TERMS & CONDITIONS

Ollech & Wajs Precision AG
Kreuzplatz 2
8032 Zürich
Switzerland
Administrator: Charles Le Menestrel
VAT No. MWST CHE-327.632.430
Contact: shop@ow-watch.ch
Tel: +41 43 544 4401
Media kits

TERMS AND CONDITIONS
Ollech & Wajs Zurich 1956 is pleased that you have chosen to purchase a model from its collection. The most advanced techniques were applied throughout the manufacture of your watch, and very strict controls preceded its sale. Ollech & Wajs precision AG grants you from the date of purchase a thirty-six (36) months warranty on your Ollech & Wajs watch under the conditions set out in the present warranty.

ORDER CANCELLATION POLICY
Customers can cancel their order by making an express written request for cancellation via email at service@ow-watch.ch, in a maximum of 24 hours following the time of purchase. Payments should be refunded to customers about 15 calendar days from the time a written cancellation request has been made. The refunding time-frame may vary slightly depending on the amount of bank holidays following the cancellation request.

INSPECTIONS/SERVICES
We recommend that you check the water resistance of your watch once a year (partial service with movement check). Generally, a watch should undergo a service every 4 to 5 years depending on the conditions under which it is used. We recommend that you contact an authorized Ollech & Wajs service provider or an authorized Ollech & Wajs dealer Only specialists can guarantee that their work will conform to the strict standards of quality applied and imposed by Ollech & Wajs.

TO ENSURE OPTIMAL OPERATION OF YOUR WATCH
Avoid placing your watch near magnetic fields: hard drives, medical devices, loudspeakers, televisions, magnetic closures, etc...

Always rinse your watch with fresh water after bathing.

Avoid dropping the watch and shocks in general.

Always tighten the Crown properly.

Avoid contact with solvents.

Avoid exposing your watch to extreme temperatures (higher than 60 °c or 140 °f and lower than 0 °c or 32 °f).

Stainless steel bracelets should always be adjusted by a competent watchmaker.

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NEVER USE THE QUICKSET FUNCTION OF THE WATCH TO CHANGE THE DATE BETWEEN 22PM AND 2AM.

MOVEMENT ACCURACY AND WINDING
The majority of Ollech & Wajs automatic watches’ movements have a precision of -6 / +15 seconds. The natural movements of your wrist wind your Ollech & Wajs automatic watch, which has a power reserve dependent of its caliber. Manual winding is only necessary if you stop wearing your watch for several days. If the Watch has not been worn for a day or more, you can wind it by putting the crown in position 1, and turning it between 3 and 4 times to provide the movement with enough power.

TOLERANCE AND QUALITY
Although the greatest care has been taken to ensure an accurate visual representations of the Ollech & Wajs products displayed on its platforms are representative of color, design, style, and functionalities of the original products, slight variations, distortions and/or differences may appear among these representations in comparison to the original product. Consequently, Ollech & Wajs cannot be held responsible for the apparent differences between the images of the products represented on its platforms and the original products.

PRICING
The price of our watches includes all purchase related costs (taxes and shipping). Please note that the indicated price in various currencies other than Swiss Franc is indicative only. As a Swiss company we can only bill clients in Swiss Franc. The transaction exchange rate may vary between different payment providers. Ollech & Wajs Precision AG cannot be made responsible for currency exchange rates and transaction fees applied by payment providers.

THE OLLECH & WAJS CLUB
The Ollech & Wajs Club membership gives access to exclusive promotions and invitations to private company events to the membership holder. It allows holders to receive exclusive information regarding future releases, and an earlier access to their pre-order than to non-members. These benefits are not guaranteed and will be granted based when available and when possible. Membership of the Ollech & Wajs Club is free and awarded to a limited number of individuals at the discretion of Ollech & Wajs Precision AG. In order to become a member of the Ollech & Wajs Club, applicants must fill in the form present on the website at: ow-watch.ch/ow-club. After submitting an application, applicants can expect an answer within two to three weeks if they qualify for a membership. Applicants might be requested to submit complementary elements to confirm their membership. Each membership application is evaluated individually, and depending on the amount received, it might take longer than two to three weeks to come to a decision. If the applicant doesn’t receive an answer within a month, it is reasonable to assume that a decision to decline the application has been taken. Applicants that haven’t been granted a membership have the possibility to apply again a year following the date of their last application. 

REGARDING UNSOLICITED SUBMISSIONS AND COMMUNICATIONS
Any unsolicited communication or document that you transmit to Ollech & Wajs via its platforms or social media, email or otherwise, including, but not limited to, data, questions or answers, comments, suggestions or otherwise, will be treated as non-confidential and non-exclusive by Ollech & Wajs. By sending communications to Ollech & Wajs, you automatically grant to Ollech & Wajs a royalty-free, perpetual, irrevocable and non-exclusive worldwide rights concession to use, reproduce, modify, publish, edit, translate, distribute, execute and display the said communications, alone or in the context of other works, in any form, media or technology known or developed thereafter, and the right to assign those rights to any person.

TRADEMARK NOTICE
All trademarks, logos and service marks (collectively, the "Trademarks") appearing on the platforms are registered, unregistered or otherwise protected trademarks of Ollech & Wajs, are used by granting a sublicense to Ollech & Wajs from third parties. Other trademarks are proprietary trademarks and have been registered by their respective owners. The misuse of any trademark displayed on the platforms, or any other content on the platforms, is strictly forbidden.

COPYRIGHT NOTICE
Any content on the platforms is either copyrighted by Ollech & Wajs, licensed to Ollech & Wajs and used by the latter. All rights reserved.

LINKS AND LIAISON
Ollech & Wajs do not allow any binding to any of its platforms from a third-party platform without its prior written permission. Ollech & Wajs is therefore not responsible for the content or the accuracy of the webpages besides those present on this website or any other website related to any of our platforms.

APPLICABLE RIGHTS AND JURISDICTION
The terms of use shall be governed by and construed in accordance with Swiss law, without reference to the conflict of laws. Any dispute, controversy or claim arising out of or in connection with the terms of use, including the validity, nullity, breach or termination thereof, shall decide or arbitrate in accordance with the said conditions of use. When the laws of Switzerland are different from the mandatory laws relating to consumption in your country, we assure you similar protection.

TO CONTACT US
OW aims to answer all emails received within 24 to 72 hours. Please take into account public holidays, which are numerous in Switzerland, and weekends. For example, if you send us an email on Friday at 4:00 p.m., it will likely be the following Monday or Tuesday before we respond. We are a small independent watchmaking factory and not a large international group, so our resources are limited. In addition, we make it a point of honour to respond to our customers ourselves, in order to have direct communication with them. OW has chosen not to subcontract this service to an external company. We thank you for taking this into account and assure you of our best efforts to maintain quality customer service. It may happen that we exceed this deadline in the event of an influx of orders for a new model or a very busy delivery period such as at the end of the year. We apologize in advance. We advise you to use the following addresses according to your needs:

For any request for information: contact@ow-watch.ch (or via the contact form)

For order tracking or after-sales service requests: service@ow-watch.ch 

Sending an email to an address not dedicated to the required service may result in additional processing time.

We also advise you to check your spam folder, because the use of webmail and the sensitivity of different email clients may result in our emails being redirected to this folder

If you have any questions, comments regarding these terms of use, or general inquiries, you can always write to us at the address below:

Ollech & Wajs Precision AG
Kreuzplatz 2
8032 Zürich
Switzerland

COMMUNICATION POLICY
We care about keeping our customer interactions courteous, and we would like to only do business with people that we believe also care about remaining courteous with us. Therefor, we reserve ourselves the right to not respond to abusive emails, direct messages, and comments on social media, and to cancel or refund the orders, and to blacklist customers who will show a lack of courteous manners with our employees.

TERMS OF USE
Ollech & Wajs Pécision AG, Head Office, Bellerivestrasse 11, 8008 Zurich, Switzerland. The platforms are owned and modified by Ollech & Wajs. The terms of use govern your use of the websites and mobile applications of Ollech & Wajs. Under the terms of use, we use the term Ollech & Wajs (and "we", "us" and "our") to designate the registered office of Ollech & Wajs, the address of which is indicated above. By using the platform, you signify your consent and your agreement to these terms of use.

UPDATES TO THE TERMS OF USE
At any time, we may make changes to the terms of use. Please check the updates regularly. The latest version of the terms of use will always be available on the platform.

OUR HOSTING SERVICES
Ollech & Wajs provides the hosting services of our website. Mobile apps can be hosted by us or other companies.

OUR PRIVACY POLICY
Our data and information collection practices on platforms are governed by the provisions of our privacy policy.

USE OF PLATFORM DOCUMENTS
Ollech & Wajs has created its various platforms in order to provide information about its company and products. When you move between different pages of a website, cookies are used to recognize your computer. Cookies are used in the operation of working platforms, to improve their functioning, as well as to provide information to the owners of the platform. Cookies are essential to better understand how our platform is used and to improve your online experience. You have the right to accept or not cookies. However, on case of refusal you will not be able to use all the functionalities of our platform.

REGARDING YOUR IP ADDRESS
We may collect information about your computer or mobile device, including, where applicable, your IP address, operating system, login schedules and browser type. We may anonymize and share this information with advertisers, promoters or other companies.

YOUR INFORMATION
In order to ensure the use of platform with total confidence, we are committed to protecting the personal information that we collect. We restrict access to your personal information to employees with a reasonable need to access it.

KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.